The Manager's New Clothes

The man­ager in his or her suit has become an arche­type in pro­fes­sional life around the globe. Even at inter­na­tional meet­ings, where people of vari­ous cul­tures gather, man­agers all wear the same type of cloth­ing, only dis­play­ing minor vari­ations in style and colour.

Busi­ness suits have of course no prac­tical pur­pose, but rather con­vey social mean­ing. The suit has become a sym­bol of power, a means to demarc­ate the white from the blue col­lars. Using clothes and other objects to com­mu­nic­ate mean­ing to other people is a nat­ural aspect of being human. An immut­able law of mar­ket­ing is that we don’t buy stuff for what it does, but for what it means.

Early in my career I was work­ing on a dredging site in Bangladesh, wear­ing my comfy heavy metal t-shirt and jeans. I was unex­pec­tedly asked to present to head office exec­ut­ives vis­it­ing from the Neth­er­lands. Bliss­fully unaware of my lack of appro­pri­ate attire and ignor­ing their vis­ible scep­ti­cism towards my expert­ise I was able to con­vince them of my recommendation.

It is of course not a secret that the rela­tion­ship between the clothes we wear and our actual abil­ity to be a good man­ager is not a neces­sary one. Soci­olo­gists Erving Goff­man, who ana­lysed human inter­ac­tion from a the­at­rical per­spect­ive, wrote more than half a cen­tury ago:

People hold­ing cor­por­ate pos­i­tions are blind­ing them­selves and oth­ers to the fact that they hold their jobs partly because they look like exec­ut­ives, not because they can work like exec­ut­ives”1.

In the field of con­sumer beha­viour, the clothes we buy are often seen as the res­ult of our life­style, demo­graph­ics and other vari­ables. Soci­olo­gists, how­ever, have a reverse logic and see the clothes we wear as the cause of beha­viour. Research has con­firmed that we use objects such as cloth­ing to com­pensate for actual abil­ity to act in a cer­tain role.

It has been found that MBA stu­dents less likely to be suc­cess­ful in pro­fes­sional life (based on grade aver­ages) are more likely to look the part.2.

With this in mind it is inter­est­ing to note that quite often the smartest people are por­trayed in movies as eccent­ric, devi­at­ing from the expect­a­tions, but accep­ted because of their abilities.

Cloth­ing as a means to com­mu­nic­ate actual and aspired social status is part of what makes us human and after my exper­i­ence I quickly learnt to adept to the expect­a­tions of pro­fes­sional life. The best way to end this post is with the words of the bard:

All the world’s a stage, And all the men and women merely play­ers; They have their exits and their entrances; And one man in his time plays many parts …” (As You Like it).

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Notes
  1. Erving Goff­man (1959) The present­a­tion of self in every­day life, Pen­guin, Lon­don. []
  2. Solomon, Michael R.: The Role of Products as Social Stim­uli: A Sym­bolic Inter­ac­tion­ism Per­spect­ive, The Journal of Con­sumer Research 10(3), volume 10, 319–329, 1983. []

Positions Vacant

Would you like to work on the front lines of con­tem­por­ary management?

Hypo­thet­icorp is hir­ing and we are look­ing for people that don’t fit  the cul­ture of their cur­rent work­place and have dif­fi­culty being aligned with cor­por­ate goals. At Hypo­thet­icorp we believe that the only thing you have to be aligned with is your  own self.

We acknow­ledge that devi­ant beha­viour and tak­ing cal­cu­lated risks is the found­a­tion of  innov­a­tion. We there­fore look for inde­pend­ent crit­ical thinkers who can add  value to Hypotheticorp.

If this was a real recruit­ment add it would have been a very odd one indeed. Most com­pan­ies are look­ing for so called align­ment and match­ing cul­tural val­ues. At Hypo­thet­icorp we believe that this will lead to a severe lack of innovation.

The major cor­por­ate col­lapses and scan­dals of the recent years have caused a tight­en­ing of cor­por­ate gov­ernance and many organ­isa­tions have moved away from open mod­els of lead­er­ship that value self ini­ti­at­ive to more regi­men­ted mod­els of management.

Even though the west­ern world is waging war to spread demo­cracy around the globe, the one aspect that dom­in­ates most people’s lives, their work­places, are ideally mer­ito­cra­cies, but are mostly more like dic­tat­or­ships.  Most organ­isa­tions are man­aged through clear hier­arch­ical lines and people are not very likely to go against the grain.

Research shows that employ­ees do not only remain silent because of a fear of retri­bu­tion, but also because it is per­ceived as a waste of their time. This silence cre­ates psy­cho­lo­gical ten­sion and cog­nit­ive dis­son­ance and even­tu­ally less com­mit­ment with organ­isa­tional goals.1.

Organ­isa­tional devi­ance is, how­ever, a major source of innov­a­tion. Without the free­dom to make mis­takes there can be no learn­ing. The cur­rent wave of tightened cor­por­ate gov­ernance leads to the silen­cing of dis­sent­ing voices and prun­ing of innov­at­ive actions. The ulti­mate con­sequence of this is the impov­er­ish­ment of man­age­ment practices.

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Notes
  1. Detert, James R., Burris, E. R., & Har­rison, D. A. (n.d.). Debunk­ing four myths about employee silence. Har­vard Busi­ness Review, 88(6), 26. []