The Manager's New Clothes

The man­ager in his or her suit has become an arche­type in pro­fes­sional life around the globe. Even at inter­na­tional meet­ings, where people of vari­ous cul­tures gather, man­agers all wear the same type of cloth­ing, only dis­play­ing minor vari­ations in style and colour.

Busi­ness suits have of course no prac­tical pur­pose, but rather con­vey social mean­ing. The suit has become a sym­bol of power, a means to demarc­ate the white from the blue col­lars. Using clothes and other objects to com­mu­nic­ate mean­ing to other people is a nat­ural aspect of being human. An immut­able law of mar­ket­ing is that we don’t buy stuff for what it does, but for what it means.

Early in my career I was work­ing on a dredging site in Bangladesh, wear­ing my comfy heavy metal t-shirt and jeans. I was unex­pec­tedly asked to present to head office exec­ut­ives vis­it­ing from the Neth­er­lands. Bliss­fully unaware of my lack of appro­pri­ate attire and ignor­ing their vis­ible scep­ti­cism towards my expert­ise I was able to con­vince them of my recommendation.

It is of course not a secret that the rela­tion­ship between the clothes we wear and our actual abil­ity to be a good man­ager is not a neces­sary one. Soci­olo­gists Erving Goff­man, who ana­lysed human inter­ac­tion from a the­at­rical per­spect­ive, wrote more than half a cen­tury ago:

People hold­ing cor­por­ate pos­i­tions are blind­ing them­selves and oth­ers to the fact that they hold their jobs partly because they look like exec­ut­ives, not because they can work like exec­ut­ives”1.

In the field of con­sumer beha­viour, the clothes we buy are often seen as the res­ult of our life­style, demo­graph­ics and other vari­ables. Soci­olo­gists, how­ever, have a reverse logic and see the clothes we wear as the cause of beha­viour. Research has con­firmed that we use objects such as cloth­ing to com­pensate for actual abil­ity to act in a cer­tain role.

It has been found that MBA stu­dents less likely to be suc­cess­ful in pro­fes­sional life (based on grade aver­ages) are more likely to look the part.2.

With this in mind it is inter­est­ing to note that quite often the smartest people are por­trayed in movies as eccent­ric, devi­at­ing from the expect­a­tions, but accep­ted because of their abilities.

Cloth­ing as a means to com­mu­nic­ate actual and aspired social status is part of what makes us human and after my exper­i­ence I quickly learnt to adept to the expect­a­tions of pro­fes­sional life. The best way to end this post is with the words of the bard:

All the world’s a stage, And all the men and women merely play­ers; They have their exits and their entrances; And one man in his time plays many parts …” (As You Like it).

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Notes
  1. Erving Goff­man (1959) The present­a­tion of self in every­day life, Pen­guin, Lon­don. []
  2. Solomon, Michael R.: The Role of Products as Social Stim­uli: A Sym­bolic Inter­ac­tion­ism Per­spect­ive, The Journal of Con­sumer Research 10(3), volume 10, 319–329, 1983. []

When you see an MBA on the road, kill them!

© Stephen Coburn | Dreamstime.com

After two years of intense study­ing, writ­ing more than 75,000 words, many exams, hun­dreds of hours of lec­tures and a fas­cin­at­ing exped­i­tion to Hanoi, Ian and I have finally form­ally gradu­ated for my MBA.

When start­ing this jour­ney I asked myself whether I would be wast­ing my time. Well, it def­in­itely was not a waste of time — learned some inter­est­ing things; vis­ited a fas­cin­at­ing city; met great people and did some inter­est­ing research. Dur­ing my two years of intens­ive study I have, how­ever, also cul­tiv­ated a crit­ical atti­tude towards the mater­ial gen­er­ally touted as man­age­ment theory.

One import­ant aspect that seems to be for­got­ten in many man­age­ment books is that run­ning a busi­ness is first and fore­most about the actual pro­duc­tion pro­cess and/or pro­vi­sion of ser­vice. Man­age­ment sup­ports these activ­it­ies, but can­not replace them. Study­ing man­age­ment does, for example, not teach you any­thing about how to make the best horse saddles or provide world class healthcare.

If man­age­ment the­ory is sep­ar­ated from what the busi­ness is actu­ally about, the organ­isa­tion can fall vic­tim to fads that only achieve to ali­en­ate the people it is sup­posed to help.

Henry Mintzberg, copi­ously ref­er­enced in gradu­ate schools around the world, is crit­ical of the MBA phe­nomenon and argues that no edu­ca­tion can teach intu­ition, cre­ativ­ity or insight:

Man­age­ment is not a pro­fes­sion, nor is it sci­ence. It is a prac­tice that depends mostly on craft and sig­ni­fic­antly on art. Craft is learned by exper­i­ence. Art can, of course, be admired in a classroom–think of all the vis­ion­ar­ies you read about in cases. But voyeur­ism is not man­age­ment, either, nor does it develop creativity.

The Frugal Law Stu­dent refers to a New York Times art­icle about the favour­ite books of the most suc­cess­ful Chief Exec­ut­ive Officers. Inter­est­ingly enough, they do not seem to read books like From Good to Great, Seven Habits of Effect­ive People, Six Think­ing Hats or any other self help book. Their favour­ite books are fic­tion, poetry, philo­sophy and bio­graph­ies. To become a good man­ager it is import­ant to be well roun­ded and read the classics.

The title of this post is inspired by the tra­di­tional Zen koan attrib­uted to Zen Mas­ter Linji:

If you meet the Buddha, kill him.

What Linji is try­ing to say is that those who are on the road to enlight­en­ment should ignore all their per­ceived con­cep­tions of what enlight­en­ment is. This also applies to the halo some people seem to apply to them­selves after com­plet­ing an MBA.

Now that I have been adorned with aca­demic robes myself I will decon­struct everything I have learned at the Gradu­ate School of Man­age­ment and share my thoughts on hypotheticorp.org. Ian and I invite you to join us and share your thoughts on this jour­ney of cre­at­ive destruction.

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